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Our Terms & Conditions keep your account secure and fair

When you open an account with us, you're agreeing to the policies that protect your wallet, your data, and your gameplay.

Account access rulesPayment & withdrawal termsData and privacy handling
novibet Our Terms & Conditions keep your account secure and fair
GET HELP NOW

How to contact us about your account or terms

If you have questions about these terms, how they affect your account, or what your rights are under them, reach out to our support team. We're here in multiple channels and respond during business hours. You can also submit a formal request to review your account data or change how we use your information.

Team online

Live Chat

Open your account and tap Support in the lobby. Our team responds during operating hours. Average wait: 2-5 minutes.

Email Support

Send your question or dispute to [email protected]. Include your account number. We aim to reply within 24 business hours.

Account Settings

Go to your profile and tap Privacy & Settings. You can view, download, or request changes to your personal data anytime.

YOUR PROTECTION

How we keep your account data and funds safe

We take seriously what you give us — your name, payment details, game history, and messages.

Data Encryption

Every deposit via DANA, OVO, GoPay or QRIS, and every withdrawal request, travels over encrypted channels. Your balance and transaction history are stored in secure databases.

Account Closure

You can close your account anytime from Settings > Account > Close Account. Remaining funds will be withdrawn to your registered payment method within 5–7 business days.

Dispute Resolution

If you believe a transaction was unauthorised or a game outcome was incorrect, email support with details. We investigate within 10 business days and credit your account if we find an error.

Cookie & Tracking

We use cookies to remember your login, language, and gameplay preferences. You can turn off non-essential cookies in your browser; essential ones keep your account secure.

Data Retention

We keep your account data and transaction history for as long as your account is active, plus 7 years after closure for legal compliance and fraud prevention.

Your Rights

You can request a copy of all your data, ask us to correct errors, or request deletion where local law permits. Contact [email protected] with your request and account number.

Terms & Conditions questions from our players

Below are answers to the questions we hear most often about our terms, your account rights, and how we handle disputes and data.

If you break our terms — for example, opening multiple accounts, using another person's payment details, or engaging in fraud — we can suspend or close your account. Any remaining balance will be forfeited. We'll notify you by email. If you think we made a mistake, you can appeal within 30 days.

Yes. You can request a withdrawal from your account wallet anytime during our operating hours. Processing times depend on your payment method: DANA, OVO and GoPay usually complete within 1–2 hours; QRIS and bank transfer within 1–3 business days. Weekends may add a day.

Minimum deposit is Rp 50,000; maximum varies by payment method. For withdrawals, the minimum is Rp 100,000. Daily withdrawal limits apply to prevent fraud — check your account limits under Wallet > Withdrawal Rules. Contact support if you need them adjusted.

No, we do not sell your personal data. We share information only with payment processors and fraud-detection partners to verify your deposits and keep your account safe. All partners are bound by confidentiality agreements.

We email all active players when we make material changes to our terms. You'll also see a notification banner in the lobby. We give you at least 30 days' notice before changes take effect. If you disagree, you can close your account.

Yes. Go to your profile, tap Privacy & Settings, then Download My Data. We'll compile your account details, deposits, withdrawals, and game history into a downloadable file within 5 business days.

Email [email protected] with your account number, the transaction date, and what you believe is wrong. Include any screenshots. We'll review it within 10 business days. If the error is on our side, we'll credit your account immediately.