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Your Privacy Comes First at novibet

When you open an account with us, your personal information and payment details are protected by strict data-handling practices.

Encrypted account securityClear data retention rulesYour withdrawal rights explained
novibet Your Privacy Comes First at novibet
REACH OUR TEAM

Contact Us About Your Privacy Rights

Team online

Live Chat

Open the chat window in your account lobby during support hours. Our team responds to privacy questions and data-access requests within one business day.

Email Support

Send privacy inquiries to our data protection team at [email protected]. We acknowledge receipt within 24 hours and process formal requests within 30 days.

Account Settings

Update your contact details, review your activity log and manage cookie preferences directly in your account settings on desktop or mobile app.

SECURITY & TRANSPARENCY

How We Protect and Manage Your Privacy

Data Encryption

All deposits, withdrawals and account credentials are encrypted in transit and stored on secure servers. Payment gateways for DANA, OVO, GoPay and QRIS meet international security standards.

Verification Process

When you open an account, we verify your identity and payment method to prevent fraud and meet local compliance rules. This protects both your account and our platform from unauthorised access.

Retention Periods

We keep your account data for the life of your membership. After you close your account, we retain records for seven years to meet audit and legal obligations.

Cookie Management

Session cookies remember your login and game preferences. Analytics cookies help us improve the platform. You can adjust cookie settings in your browser or account preferences at any time.

Third-Party Sharing

We share payment data only with authorised payment processors, fraud-detection services and legal authorities where required by local law. No data is sold to advertisers.

Data Access Requests

Submit a formal request through live chat or email to receive a copy of your personal data within 30 days. We provide it in a readable format at no cost.

Privacy Policy FAQ

We collect your name, email, phone number, date of birth and payment details to verify your identity and process deposits via DANA, OVO, GoPay or QRIS. We also track your login history, game activity and support interactions to operate your account securely.

We retain your account records for seven years after closure to comply with local financial regulations and audit requirements. During this time, your data remains encrypted and is not used for marketing or shared with third parties.

Yes. Contact our support team via live chat or email at [email protected] with a formal data-access request. We will provide your information in a readable format within 30 days at no cost.

No. We do not sell or lease your personal information to third parties for marketing purposes. We share data only with payment processors, fraud-prevention services and legal authorities when required by local law.

All payment details are encrypted end-to-end and stored on PCI-compliant secure servers. Our payment gateways use tokenisation so your banking credentials are never stored on our platform directly.

Cookies are small files that remember your login session and game preferences so you can resume play on any device. We use session cookies for account access and analytics cookies to improve the platform. You can disable cookies in your browser settings.

Open your account settings in the lobby on desktop or mobile app and update your contact details, email and phone number directly. For address or identity changes, contact support via live chat and our team will verify and process the update.